Contents SPRING 2020
15 18
In Every Issue
CEO Message 2 You Are Not Alone
By Suzanne Godbehere
Message from the Editorial
Advisory Committee 3 Personal Touch
What are you doing to take care of your
people?
By Paul Morrell, CCM
Clubhouse Chatter 5
Thought Provoking
Dialogue 7 Do Food and Beverage Minimums Lead to
Maximum Results?
Four club managers weigh in
By Ryan Tracy, PGA
Dialogue 11 The Importance of Mentorship
Explore the idea of what having a
mentor can do for your career or how
being a mentor yourself can increase
your fulfillment in the industry
By Ciara Glendon
Ideas Forum 15 Club Diversification
Cross-country skiing and moonlit snowshoeing
were creative ideas for winter property
use at the Oakfield Golf & Country Club
By Connie Boland
JOURNAL OF THE CANADIAN
SOCIETY OF CLUB MANAGERS
Leadership in professional club
management in Canada.
2019–2020 BOARD OF DIRECTORS
PRESIDENT
Trevor Noonan, CCM, CCE
VICE PRESIDENT
Kimberley Iwamoto, CCM, CCE
Jeff Germond
Michael Hearse, CCM
Scott Hippe
David Main
Liz McDowell
Steven Pert, CCM
CHIEF EXECUTIVE OFFICER
Suzanne Godbehere
NATIONAL OFFICE
703 Evans Ave., Suite 202A
Etobicoke, ON M9C 5E9
Phone: 416-979-0640
Toll free: 1-877-376-CSCM
Email: national@cscm.org
Website: www.cscm.org
STAFF LIAISON
Melody Lau
PUBLISHED BY
PRESIDENT
Jeff Lester
PUBLISHER
Jill Harris
SALES & ART DIRECTOR
Myles O’Reilly
EDITOR
Lindsay Risto
ACCOUNT EXECUTIVES
Seth Franklin, Bilal Rana, Jeff Riesen
SENIOR GRAPHIC DESIGNER
John Lyttle
ADVERTISING COORDINATOR
Leticia Abas
GRAPHIC & ONLINE MEDIA DESIGNER
Mark Aquino
DISTRIBUTION
Maryanne Li
© Copyright 2020 CSCM.
All rights reserved. The contents of this publication
may not be reproduced by any means, in whole or
in part, without the prior written consent of CSCM.
Statements of fact and opinion are the
responsibility of the authors alone and do not imply
an opinion on the part of the officers or members
of CSCM or Lester Communications Inc.
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Printed in Canada. Please recycle.
Club Manager Quarterly is published quarterly with
deadlines in January, March, June and September.
Features
Minimizing Employee Burnout 18
Strategies for club managers to keep their
staff happy and on track
By Beverly Beuermann-King
Encouraging Golfers with
a Disability 22
Ideas to make your course more accessible
By Leslie Dunning
CSCM Alumni 27
What’s in It for Me?
Longtime CSCM members answer questions
about their experience in the Society and
how participating has benefited them most
CSCM Partner 31 Chronic Disease
A better understanding of its
impact on workers, employers and
the evolution of healthcare
By Jules Fiorini
On the cover: Golfer Patti Valero during the
2019 Canadian Amputee & Disabled National
Open in Alberta
Cover photo: Brad Callihoo
CMQ § Spring 2020 § 1
/www.cscm.org
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