“One of our values,” said Roy, “is to promote and enhance the
industry and we work hard at doing that. Our main avenues are
providing customer feedback to our manufacturers to keep them at
the cutting edge of technology, and also being active members in the
trade organizations that affect our industry.”
The future of ECA
Roy is not so bold as to make predictions about ECA’s future, but
he has a pragmatic understanding of why the firm is rocketing past
the 100-year mark.
ECA has evolved into a large and complex enterprise over the
past century, but Roy has not lost sight of its greatest achievements:
long-term employees, relationships with customers and manufacturers
and the ability to adapt and survive. He also recognizes the
importance of succession planning from the corporate office to the
branches. As he thinks back to 1921, when his grandfather worked
in ECA’s typing pool, Roy believes Len would be enamored by the
quality and quantity of his employees, business savvy, technical
advances and financial position.
“I would hope that the company continues to take care of its
customers and employees and adapts in any way it needs to,” he
said. “I’d like to believe we would be at the cutting edge of technology
and remain very service and customer oriented.”
Based on the past 100 years of ECA’s history, the odds are high
that he will be right. t
Photos courtesy of Equipment Corporation of America
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Blakeslee • Arpaia • Chapman, Inc.
200 North Branford Road, Branford CT. O6443
Phone: (203) 488-2500 Fax: (203) 488-4538
Email: dchapman@bac-inc.com Web: www.bac-inc.com
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